Refund

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 Our return policy is valid for 10 days. If 10 days have passed since your purchase, we cannot accept returns or exchanges.

To be eligible for a return, the item must be unused and in the same condition as when you received it. Please use the original packaging materials provided upon delivery to return the item.

 

Non-Returnable Items:

*Items without a receipt or proof of purchase

 *Products with obvious signs of use

 * Products that are damaged or partially missing parts for reasons not attributable to our company, and that differ from their original condition

 *Sale Items

Refunds (if applicable)

After your return has been accepted and inspected, we will send you an email confirming receipt of the returned item and providing details on your refund.

If a refund is issued, the refund will be processed, and a credit will be automatically applied to your credit card or original payment method within a certain number of days, in accordance with the terms and conditions of the financial service you used. 

We will inspect the condition of the returned item. Please note that if the returned item is soiled or damaged, we may be unable to issue a refund depending on its condition.

Delayed or Unprocessed Refunds (if applicable)

Please check the following first.

・Please check with your credit card issuer or the bank associated with your card’s payment account to see if the refund has been processed.

・Please verify that the information you entered is correct. (If the information you entered is correct) Please contact your credit card company. It may take some time between when we process the refund and when the funds are actually credited to your account.

・If you still cannot confirm your refund after submitting the inquiry above, please contact us at thinkscrap@exc.tokai-rika.co.jp.

Exchange (if applicable)

 We will only exchange items that are defective or damaged. We will send you an email with instructions on how to return the item for exchange.

Due to the nature of upcycled products, we may not be able to exchange them for the same item. In such cases, we will issue a refund.

Please note that, depending on your location, delivery of the replacement item may take some time.

Return

If you wish to return an item, we will email you the return address. (You must return the item to the address we provide.)

You are responsible for the shipping costs associated with returning merchandise. Please note that shipping costs are not included in the refund amount we issue. When returning merchandise, please be sure to send it using a method where you cover the shipping costs (such as prepaid shipping or shipping at your own expense).

When shipping returned items, please consider using a trackable shipping service or purchasing shipping insurance. We assume no responsibility whatsoever for damage or loss during return shipping.