Shipping policy

Shipping Fees and Delivery

• Shipping Fees
  The customer is responsible for all shipping fees associated with the delivery of the products. We will bear these costs only if the conditions presented on this website—including these Terms of Use and disclosures required under the Act on Specified Commercial Transactions—are met.
  
  
• Shipping Carrier
  Orders will be delivered via “Japan Post.”
  *We are unable to accommodate requests to specify a shipping carrier.
  
  
• Delivery Timeframe
  We will ship your order within 5 business days after order confirmation.
  *Please note that if you place an order during a consecutive holiday period, additional time may be required beyond our standard shipping timeframe.
  *Delivery may be delayed due to system issues, natural disasters, or other unforeseen circumstances.
  
  
• Specifying a Delivery Date and Time
  We apologize, but we are unable to accommodate requests for specific delivery dates or times.
  
  
• About the Delivery Address
  If the delivery address differs from the customer’s billing address, please specify it on the checkout screen.
  
  
• International Shipping
  We do not currently offer this service.

“Other Important Notes”

• If the recipient is not home
  Please contact the number listed on the “Notification of Absence” to request a redelivery.
  
  Generally, if the recipient is not present seven days after the delivery notice is posted, the item will be returned to the sender. If an item is returned, we will generally contact the sender and reship it.